You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. Q: Can I take screenshots of my one-time password (OTP) codes on the Android Authenticator? How to Run Your Own DNS Server on Your Local Network, How to Check If the Docker Daemon or a Container Is Running, How to Manage an SSH Config File in Windows and Linux, How to View Kubernetes Pod Logs With Kubectl, How to Run GUI Applications in a Docker Container. I disabled them and I not can see the Approve and Deny pop ups for Microsoft Auth app. link. A: The active verification code changes every 30 seconds so that if somebody were to learn what code you used to verify your sign in yesterday, or even a minute ago, they wouldn't be able to use that code to get into your account. Over the past few years though, Microsoft's introduced features to make Windows PCs more Apple-like, a revamped Apple-friendly photos app, moreiCloud syncingand version of phone link software for devices powered by Google's Android software. Youll be asked to sign in to the Microsoft account you used for the backup on your old phone. It can also be used to sign in to apps and websites that support Microsoft Authenticator. Setting up a phone number to receivephone calls to verify their identity. To do this, open Microsoft Authenticator. I haven't been able to figure that out. The problem lies in that even though they are visiting the portal from devices that are excluded from MFA via conditional access (Compliant/Hybrid AD Joined) the myapps.microsoft.com portal is still enforcing MFA to log in. Fortunately, Microsoft Authenticator provides a backup and recovery option. Read the contents of your storage. Answer. Not receiving Microsoft Authenticator notifications on new phone introducing new interoperability features, Do Not Sell or Share My Personal Information. Allow once: Once every hour that youre still accessing the resource, or next time you try to access the resource, youll need to grant permission again. Dont set up any accounts using Microsoft Authenticator until after youve used the Recovery tool because it will overwrite matching site accounts. Regards, Walter Heres what each permission level will mean for you: Allow all the time (recommended): While youre still accessing the protected resource, for the next 24 hours, your location will be shared silently once per hour from the device, so you will not need to get out your phone and manually approve each hour. Check if your devices get notifications when the app is open or closed. After you sign in with your username and password, you'll type in the verification code that's associated with that account. Unfortunately I uninstalled old Microsoft Account app (that was perfectly working and where I always received the notifications) when I upgraded to MS Authenticator. Follow the Android prompts to grant that permission. We have recently implemented MFA with a conditional access policy. You can also allow the sharing of additional non-personal usage data by turning on the Usage Data toggle button on the app's Settings page or when you use the app for the first time. Password autofill won't sync work or school account password for your users. By adding options such as Watch Later and Others, push action buttons can be used to customize when you can watch these videos. 2.If you give some error log, try to change network, try to use 4G or other WIFI network. To use Microsoft Authenticator, you need to first enable it on your Android device. You can unregister your device inSettings, but you may lose access to emails in Outlook, files in OneDrive, and you'll lose the ability to use phone sign-in. How to Use Cron With Your Docker Containers, How to Check If Your Server Is Vulnerable to the log4j Java Exploit (Log4Shell), How to Pass Environment Variables to Docker Containers, How to Use Docker to Containerize PHP and Apache, How to Use State in Functional React Components, How to Restart Kubernetes Pods With Kubectl, How to Find Your Apache Configuration Folder, How to Assign a Static IP to a Docker Container, How to Get Started With Portainer, a Web UI for Docker, How to Configure Cache-Control Headers in NGINX, How Does Git Reset Actually Work? The app requires this permission to search for work or school Microsoft accounts on your phone and add them to the app for you. Phone number is also correct. This way you can reenable push notifications. Q: Which version of the Authenticator app should I be using? To remove an account from your old phone, open Microsoft Authenticator on it. Make surethe accountisregistered for passwordless andisjoined to you work or school. Hi everyone. If you only have the authenticator app registered as second factor, please contact your tenant administrator and ask for MFA reset. The in-app browser does not utilize ATS so we can continue to support federated cloud scenarios for customers without interruption. A: Your org might require you to register the device to track access to secured resources, such as files and apps. Exact same problem here. Issues with Microsoft Authenticator not popping up Approval message, The problems should be divided into different parts, Re: Issues with Microsoft Authenticator not popping up Approval message. TechCommunityAPIAdmin. Youll need to share your location once every hour to ensure you are still within a country where you are allowed to access the resource. Youll now receive a notification on your device anytime a new sign-in is detected for any of your accounts that are using Microsoft Authenticator. Issues with Microsoft Authenticator not popping up Approval message A: Some organizations require Authenticator to work with single sign-on and to protect organizational resources. Dec 14 2021 Unfortunately, I receive the notifications to the old phone. I don't know what to do, since I already removed all devices, reset all account-connected devices, reinstalled theMicrosoft Authenticator multiple times with no success. What is the version of Microsoft Authenticator APP? To unlock their phone, they must sign in to their web app and receive three 2-digit codes. Much thanks mate! A: Activity notifications are sent to Authenticator immediately whenever a change is made to your personal Microsoft accounts, helping to keep you more secure. Heres what each permission level will mean for you: Allow while using the app: If you choose this option, youll be prompted to select two more options. You can review guidance on how to set up MFA for personal accounts here:Microsoft account security info & verification codes- and at the end of the article you find links to the correct community and support options. Now I have new phone and after installing I am trying to log in and it requests approval of a notification that never arrives, I also cannot log in on any other app like Teams, Outlook, etc because it requires as well approval of notification from Authenticator, that doesn't pop up either. Restart the device and try again.2. To remove the app from a device using a work or school Microsoft account, go to the two-step verification area of either yourMy Apps pageor your organization's company portal to turn off verification for your old device. If possible, you could check this
Some information from your storage is collected to diagnose the issue. Used to scan QR codes when you add a work, school, or non-Microsoft account. Try change the network to see if the result is different? My phone have been stolen, I had work account logged in there. @Robert WoodsI've been noticing issues where the Authenticator app will not pop-up notification while I'm connected to Wi-Fi but as soon as I disconnect and go to mobile connection, the notification pops-up immediately. What are the steps? My MS Authenticator app does not show any 6 digit one-time-tokens. Download it from the Google Playfor Androidor the Apple App Storefor iPhone. I did find some more notification settings for the app when I drilled down further, maybe I mucked with one of those. With the release of Authenticator 6.7.3 for iOS, the companion app was removed from the Apple Watch. For me it was not required to remove settings or the whole app to solve it. Microsoft on Tuesday said it's planning to take on one of the biggest advantages Apple products have, introducing new interoperability features to make its Windows 11 software for PCs talk to iPhones in order to display notifications, send messages, and make and receive calls. More info about Internet Explorer and Microsoft Edge, https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40. Use biometric hardware. I did not consciously check the back up option before wiping my old phone and giving it away, but since my account has transferred over to my new phone I dont imagine this is the issue. Youll then be able to use those if you experience any issues when trying to recover your accounts. I found with my phone that the notifications had been set back to low priority, so no pop up and no sound. @Robert WoodsI would like to see the one-time bypass feature in Azure MFA. In the Backup section, toggle-On Cloud Backup on an Android phone, or iCloud Backup on an iPhone. On iOS, underSettings, selectHow to turn on Autofillin the Autofill settings section to learn how to set Authenticator as the default autofill provider. You should also open all your 2FA accounts and see if your old phone is still shown as a valid authentication device; if it is, remove it. The app will request this permission only if your organization has a policy requiring location. A: If you're getting notifications, but not an alert, even with your ringer on, you should check your app settings. @Robert WoodsSomehow I got mine to work. You canalso remove youraccount and attempt the sign in again. Ian Sherr (he/him/his) grew up in the San Francisco Bay Area, so he's always had a connection to the tech world. It said that I was supposed to go to MS Authenticator, to authenticate my login to my . Assuming you would like an article discussing how to enable push notifications for Microsoft Authenticator: Microsoft Authenticator is a two-factor authentication app that helps protect your accounts by providing a second layer of security. I did turn off "Smart Touch" which is a transparent soft button that floats across phone to switch from one open app to another. Microsoft Account unfortunately has been removed from Google play store. @Robert WoodsI resolved this by first disabling iCloud backup within the authenticator app's own settings then removing the relevant MS account from the app, finally removing the authenticator app as an authentication method from the individual MS account management area web login. Its also important to remove the accounts from your old phone. You don't need Microsoft Account. Now I have new phone and after installing I am trying to log in and it requests approval of a notification that never arrives, I also cannot log in on any other app like Teams, Outlook, etc because it requires as well approval of notification from Authenticator, that doesn't pop up either. We turned off the ability to receive texts/calls and are forcing the Authenticator app. To use the Recovery tool, open Microsoft Authenticator on your new phone, and then click Begin Recovery.. Initially offered in limited public testing, the software won't allow people to participate in group message chats or to send multimedia messages with photos or videos. Sorry for the late reply -- can you go into the phone's settings and look for the app settings for Microsoft Authenticator (or just Authenticator) and make sure that notifications are enabled there? Also, my MS Authenticator does not receive any notifications. This type of notification is often used by banks and other financial institutions in order to protect their customers information. Aside from writing, he tinkers with tech at home, is a longtime fencer -- the kind with swords -- and began woodworking during the pandemic. I guess i've never noticed this as the notifications have just stopped working recently. Q: Will my employees or students get to use password autofill in Authenticator app? if yes it may affect your user behavior. I have make sure that the battery optimization and all sort of notification permissions are allowed. Can I continue authenticating using the app? Post your questionto theMicrosoft Authenticator app forumto get help from the community. Sharing best practices for building any app with .NET. A: You don't have to unlock your device to approve verification requests because all you need to prove is that you have your phone with you. A: Yes, Autofill for yourpersonal Microsoft accountsnow works for most enterprise users even when a work or school account is added to the Authenticator app. Some work and school accounts require an additional PIN whenever you verify your identity. tnmff@microsoft.com. This is not exactly the most elegant authentication solution I have ever seen. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake. It can also be used to sign in to apps and websites that support Microsoft Authenticator. Next, you need to open the app and sign in with your Microsoft account. Setting up SMSto receive verification codes. Thank you for writing to Microsoft Community Forums. Whenever I try to enter a MS service (e.g. Q: I have a Windows Mobile device, and the Authenticator on Windows Mobile has been deprecated. What are the steps? Have personal and work Authenticator use. Can you get notifications from other apps? TapRemove accountto remove the account from the app. Can Power Companies Remotely Adjust Your Smart Thermostat? A: Beginning with release 6.2003.1704 of Authenticator Android, by default all OTP codes are hidden anytime a screenshot of Authenticator is taken. @Eli Shlomo, for the benefit of other readers: My approval notifications was not working on Android 9.0, because "Company Portal" application was being shut down by my phone battery optimization app, in the background. If yes, remove the problematic account from your app, add it again allowing notifications, and see if that fixes the problem. What Is a PEM File and How Do You Use It? Using an authenticator app for two-factor authentication (2FA) is more secure than SMS messages, but what if you switch phones? Microsoft Authenticator is an app that helps you sign in to your Microsoft account without the need for a password. After I enter that information and return to the mail app, I get an error.
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