OFFERS MAY VARY BY STATE and service may not be available in all areas. EBB subscribers who qualified for the EBB through eligibility criteria that are not applicable to the ACP will be required by USAC to demonstrate their eligibility in the National Verifier to receive an ACP benefit using the ACP criteria before the end of the transition period. PIN: Go to your online account. There are three ways to freeze your NCTUE information: online, by telephone (866-349-5355), and by mail (NCTUE Security Freeze, P.O. PHONE OFFER with qualifying NEW Lifeline and Affordable Connectivity Program enrollment only. Place the SIM Card in your device, usually underneath the battery. Videos stream at DVD quality (480p). If youre a customer that did not qualify for Lifeline based on a federal program, you will need to apply for ACP eligibility at https://acpbenefit.org/. Offer not available for existing enTouch Wireless customers. Service plans are posted on enTouch Wirelesss website at www.entouchwireless.com. Company *. Tell Customer Support you want to Port your current phone number to your new phone. Lifeline plans and benefits may be maintained without enrolling in the ACP. The ACP was launched on December 31, 2021, and replaces the Emergency Broadband Benefit (EBB) program. ACP services and devices are subject to consumer eligibility, provider participation, product availability, and approval by the FCC/Universal Service Administrative Company (USAC). Benefits may be transferred to another participating provider at any time. Click here to enroll today to see if you qualify! Other terms & conditions may apply. California voice-only Lifeline subscribers must acquire a data capable device in order to subscribe to an ACP-supported service plan. Coverage limitations of wireless mobile phone service may affect access to E-911 and/or 911 in the event of an emergency. International calling does NOT include text messaging, picture messaging, or video messaging. You must opt-in and choose an eligible ACP service plan. Offer not available for existing enTouch Wireless customers. Promotional FREE service and/or phone offers are subject to eligibility for ACP monthly service discount benefit. Notice of Action (award letter)acknowledging eligibility for FDPIR benefits; FDPIR participation documents(e.g., a benefit card or copy of a benefit card); TANF Award letter,should contain the following basic information: Head Start Award letter,should contain the following basic information: BIA Award letter,should contain the following basic information: This plan does NOT include unlimited data, + Unlimited Talk, Text & Data+ Free 5.5" Phone, + FREE SIM Card Only - No Phone+ Unlimited Talk and Text, + Unlimited Talk & Text (but NO Free phone - SIM ONLY), + 1000 Voice Minutes+ 500 Texts+ 100mb of Data. Current or prior year's statement of benefits from a qualifying state, federal or Tribal Program. Copyright 2022 enTouch Wireless All Rights Reserved. Promotional offers may be modified or withdrawn at any time. As of 2015, payments between $15 and $29.99 expire after 30 days while payments of over $100 expire after 365 days. If you want to apply for ACP service only, please call, Lifeline is the FCCs permanent program to support affordable access to essential communications services such as broadband Internet access. Pay your bill online Update your account information PROMOTIONAL OFFER SUBJECT TO ELIGIBILITY FOR AFFORDABLE CONNECTIVITY PROGRAM (ACP) AND LIFELINE. Setting a Personal Identification Number (PIN) and preference allows you to control when channels can be added and when purchases can be made using your Roku device . It also helps you to easily solve common issues without needing to call customer service. The ACP provides discounts of up to $30 per eligible household on monthly broadband Internet access service (or up to $75 per eligible household on Tribal lands) and up to $100 on certain connected devices (with a required co-pay of between $10.01 and $49.99). When the ACP ends or your household is no longer eligible, customers will be subject to our regular undiscounted rates. For more information about ACP eligibility criteria, applicable terms and conditions, and the program go to https://www.entouchwireless.com/affordable-connectivity-program or call us at (866) 488-8719. The passcode is your 4 digit PIN. Wireless service may also experience interruptions due to weather conditions, terrain, or gaps in service coverage. Subscribers enrolled in the EBB as of December 31, 2021 may keep their EBB benefit for 60 days and must transition to the ACP benefit on March 1, 2022, if eligible. The password is the last 4 digits of that sim card. Enroll Today. EnTouch has countless complaints through BBB and FCC showing a history of purposely playing games with their customers, constant service interruptions and countless other issues. EBB subscribers who qualified for the EBB through eligibility criteria that are not applicable to the ACP will be required by USAC to demonstrate their eligibility in the National Verifier to receive an ACP benefit using the ACP criteria before the end of the transition period. ACP discount recipients must either make or answer a voice call message (if your device is capable), send a text message (if your device is capable), use data, purchase minutes, or respond to direct contact from us at least once during any 30-day period to continue receiving your ACP service. Press the size on the backside of the card related to the SIM size your phone needs. For additional information about broadband speeds, visit, https://entouchwireless.com/internet-transparency/, Customers may have one ACP and one Lifeline benefit per household. If you need any additional help contact Ting at 1-855-846-4389. Featured review. For more information about ACP eligibility criteria, applicable terms and conditions, and the program go to https://www.entouchwireless.com/affordable-connectivity-program or call us at (866) 488-8719. Our ACP Terms and Conditions apply, available at: https://www.entouchwireless.com/affordable-connectivity-program/ in addition to any others communicated to you that are specific to your service plan. The ACP is a government benefit program operated by the Federal Communications Commission (FCC) that provides discounts on monthly broadband Internet access service and certain connected devices. Power On the phone. M: 3030 LBJ Freeway, Suite 1320, Dallas, TX 75234. The Lifeline benefit . Build numbers are: B06. Get two months of Amazon Prime on us when you qualify for eligible TruConnect phone plans. Eligibility is based on income or participation in certain government benefit programs and is determined by the National Verifier (documentation may be required). Your service plan terms and conditions may limit the amount of high-speed data included with your service plan and the actual speeds you will achieve while using our broadband services. Most individuals who qualify for Lifeline also qualify for ACP. Customers using data consistent with AUP may receive unlimited additional data in 500MB increments for the rest of the month by contacting Customer Care at (866) 488-8719. This review was chosen algorithmically as the most valued customer feedback. EBB subscribers will receive additional information if they are required to take additional steps to transition to the ACP benefit on March 1, 2022. You may choose another service plan by paying the applicable undiscounted rate for any of our plans available at that time plus applicable fees and taxes. Your phone is shipped with a plan loaded and ready to use. You can pay your bill online with your MyAstound Account, our online bill-pay portal. The ACP shares the same qualifying program based eligibility criteria as the Federal Lifeline program, including participation in CalFresh / SNAP, Medi-Cal / Medicaid, SSI, Federal Public Housing Assistance, and Veterans and Survivors Pension Benefit Fund. Data throttling may apply to users with very high levels of data usage. To ensure eligible Americans have access to critical communication services the Federal Communication Commission established the Lifeline Assistance service in 1985. For more information about the ACP, you can call us at, https://entouchwireless.com/terms-of-service/, https://www.entouchwireless.com/affordable-connectivity-program, Certificate of Naturalization or Citizenship, U.S. government, military, state or Tribal issued-ID, which includes date of birth and/or Social Security Number and/or Tribal ID, U.S. Military ID cards (active or reserve duty, dependent of a military member, retired member, discharged from service, medical/religious personnel), Common Access Card (only if designated as Active Military or Active Reserve or Active Selected Reserve), Military Discharge documentation, which includes date of birth and/or Social Security Number and/or Tribal ID, Mexican Consular Card (Matricula Consular - 2006, 2014, 2015 and later versions), Claim number OROther consumer identification number, A decision about the participants monthly entitlement amount, Prior Years State, Federal or Tribal Tax Return, Unemployment/Workers' Compensation Benefits Statement, Divorce Decree or Child Support Documents, Veterans Administration Benefits Statement, Current Income Statement from Employer or Paycheck Stubs, The beginning and ending dates of the award or certification period; and. enTouch Wireless may cease, without notice, providing International Calling if it determines, at its sole discretion, any violation of the International Calling Limitations, Terms & Conditions, or Acceptable Use Policy. Another official document evidencing the consumer's participation in a qualifying state, federal or Tribal Program. Service plans are posted on enTouch Wirelesss website at www.entouchwireless.com/acp-plans/. conference, chat lines, and premium numbers) are not supported and may be blocked. (CN) - A family blames a rehab program for rooming their father with a schizophrenic who stabbed him 139 times and slashed his throat. Due to sharing many of the same eligibility requirements those currently enrolled in the lifeline program may qualify for The Affordable Connectivity Program (ACP) also. Do not enter any dashes or hyphens. Rasta Jeff of St. Clair, US. Subscribers in states other than California who subscribe to a combined non-tribal Lifeline and ACP service offering and later transfer out their ACP benefit will be automatically transferred to a Lifeline plan that includes 1000 minutes, 500 texts, and 100 MBs of data at 1Mbps. FIND MY STATE Qualify For Lifeline Free Phone Service Find your state-specific qualifying information here! Your Lifeline and ACP benefits can be combined and applied to the same service plan or applied to different service plans. Our ACP Terms and Conditions applyin addition to any others communicated to you that are specific to your service plan. For Lifeline eligibility criteria and applicable terms and conditions, visit https://entouchwireless.com/terms-of-service/. Other factors, including your device, network availability from our underlying carrier, your proximity to cellular towers, and environmental factors may affect speeds. Notice letter of participation in a qualifying state, federal or Tribal Program. Eligible subscribers who are enrolled in enTouch Wirelesss EBB Services as of 6:00 PM Eastern Time on December 30, 2021, will continue to receive Services with their EBB program discount of up to $50 (or for households on Tribal lands, up to $75) per month during a 60-day transition period, which lasts from December 31, 2021 to March 1, 2022. Why Register for MyEntouch? (Click to call functionality on mobile.) Current or prior year's statement of benefits from a qualifying state, federal or Tribal Program. Lower speeds may affect audio and video streaming, access to certain websites and content, or the use of applications. The discount amount available to subscribers who are enrolled in the ACP after the transition period will be up to $30 per month. entouchwireless.com/affordable-connectivity-program/, https://www.entouchwireless.com/affordable-connectivity-program, https://www.entouchwireless.com/internet-transparency/, https://www.entouchwireless.com/terms-of-service/, https://entouchwireless.com/internet-transparency/, https://www.entouchwireless.com/affordable-connectivity-program/. If you are enrolled in both Lifeline and ACP with enTouch Wireless, then you may revert to our standard FREE Lifeline plan where available and if you are eligible. You can contact enTouch Wireless through their number, 1-866-488-8719, for more info on the 'Bring Your Own Phone' program. Only qualified consumers with documentation proving eligibility may enroll. FPHA award letter,should contain the following basic information: Pension Grant Letter,should contain the following basic information: Qualify by income and provide one of the following as proof. You may choose to take ACP benefits from a service provider other than your existing Lifeline provider. Customer Support Hours Monday - Friday: 10am - 10pm CT Name* Email address* Message For more information about ACP, including plans & eligibility, visit entouchwireless.com/affordable-connectivity-program. ACP is a federal government program operated by the FCC. You can find your account number in the following places: On. OUR FACILITY. Maximum speeds are optimal for real-time or near real-time, high-bandwidth uses, but lower speeds may affect your ability to stream audio and video, access certain websites and content, or interact with available applications. An eligible household is limited to one monthly service discount. Additional eligibility criteria are unique to ACP and do not qualify for Lifeline, including Pell Grants (current award year recipients), Free and Reduced Price School Lunch and Breakfast (including through the USDA Community Eligibility Provision), WIC Program, and income at or below 200% of the federal poverty level. MyAccount is a website which allows you to maintain your broadband internet account. 2) You authorize enTouch Wireless to disclose necessary information that you have provided to third parties, or information that enTouch Wireless has obtained about your rewards account: (i) to agents of enTouch Wireless or its affiliates, such as independent auditors, consultants or attorneys; (ii) to comply with government agency or court . enTouch Wireless does not guarantee the speeds of the data services it provides. SIM Card Activation Smartphone Activation How to Keep Your Phone Number SIM Card Activation In the event the ACP Terms and Conditions and the standard terms and conditions conflict, the ACP Terms and Conditions control. The ACP is a new program designed to provide additional support to make broadband more affordable for struggling households. Call 1.800.820.3511; Contact Us; ESG. Lifeline is a government benefit that provides free cell phone service for eligible customers. An eligible household is limited to one monthly service discount and one device discount. Video typically streams in SD (480p). 3 consecutive months' worth of your most current pay stubs. EBB subscribers who qualified for the EBB through eligibility criteria that are not applicable to the ACP will be required by USAC to demonstrate their eligibility in the National Verifier to receive an ACP benefit using the ACP criteria before the end of the transition period. Channel Line Up; About Us. enTouch Wireless reserves the right to block calls to any country or international number range without notice. Another official document evidencing the consumer's participation in a qualifying state, federal or Tribal Program. All . enTouch Wireless reserves the right, without notice or limitation, to terminate data usage or individual calls, or after providing notice to you, offer you a different service plan with no unlimited usage components, limit data throughput speeds or quantities, or deny, terminate, end, modify, disconnect, or suspend your service, or decline to renew your service, if you engage in any of the prohibited voice or data uses detailed below or if enTouch Wireless, in its sole discretion, determines action is necessary to protect its wireless networks from harm or degradation.
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