Totally disgusted with the service offered with no thought or effort of building a customer relationship. Over the years Trugym Luton has improved with increasing various classes, refurbed & painted & staff are really friendly. Generally a decent gym, however it is far too hot- more fans required as really affects my work out and energy levels. I also send two emails through to them and I never even received an acknowledgement let along a response. And update your website!!!! Great gym, always really clean. Dreadful management of memberships Id avoid this company and invest elsewhere! Numerous times iv had to call and email to find out what what's going on with my refund to be told NOTHING!! Would definitely recommend to a friend especially with the ladies only facility. Understandably very angry!! Bit apprehensive being a female in my 50s. Appalling is an understatement for IpswichBe happy when my contract is up in October .Second hand kit ( I suspect from the closed Portsmouth gym)Leaking roof with buckets underneath. I like using a ladies only gym and this seemed to suit me until I went to the gym and it has shut with no warning; Ive checked both social media and my email. Other centers couldnt help and ahead Office have ignored my emails and email forwarded from managers at other centres. Weekends could do with music on a bit louder.Only real downside is weekday afternoons when classes are on, the music they have on for them is far too loud, u cant hear ya own music coz of this, which is pretty annoying or wud of been 5*. They put on load music then procede to shout over it. Ash showed me around when i started and explained each machine and how it would benefit me, he is always willing to give a good service and always rises the spirits when i feel like im about to give up! I've recommend TruGym to so many friends and colleagues as well as tried numerous classes and found that I've enjoyed/challenged myself in each one. Whatever your age or ability, we have a class to suit you - including Yoga, spin, LBT and plenty more. Was told by receptionist I could only had a brief tour and if I wanted to try out any equipment I would have to pay for a day pass 16. i m not only writing my concerns here but i am also taking it to citizen advise beaure or somewhere it matters. 2023 Trustpilot, Inc. All rights reserved. The evening staff are very welcoming and friendlly. The showers always break down the toilet doors are broken and one of the toilets leaned to the side. Your experience matters. Informed them that I was moving house and therefore cancelling my membership. Don't make the same mistake I did, seems a lot of their branches go under at a moments notice. After I produced the evidence that I collected about the instructor, the gym have eventually cancelled the contract. The staff are always so friendly, helpful and encouraging when you need it the most. Still fighting 4 months later, just about to take it legal now as they think they can ignore consumer rights and do what they want. With an attitude like this it will surely be closing down soon. I'd be in two minds about renewing my membership next year. Join the 244 people who've already contributed. It wasn't until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had 'Permanently Closed'. Find another gym do not get involved with them. Not a warning or any sort of notification, but then as the sign on the door says of the now closed club, the staff were unaware as well.Hopefully cancelled direct debit in time. Any ex-members who have been caught up in this may be able to initiate a chargeback from their bank. They now refuse to refund monies taken. Fantastic facilities. Lots of equipment to use and is open to everyone.
TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 4 of 14 DEFINITELY AVOID TruGym and Harlands. These companies sure know how to work the direct debit magic to help themselves and rip of people. Poor customer service and conflicting information provided by staff! The law is too good for TruGym though who just ignore refunds after blatant breaches of contract.My branch shut down down and I never received a membership refund. They want you to sign up to a 12 month contract with the promise you can freeze free of charge. Weekends could do with music on a bit louder.Only real downside is weekday afternoons when classes are on, the music they have on for them is far too loud, u cant hear ya own music coz of this, which is pretty annoying or wud of been 5*. Companies can ask for reviews via automatic invitations. How many stars would you give TruGym? How many stars would you give TruGym? As the face of the organization, the customer service team is instrumental in building and maintaining that reputation. Unfortunately the toilets are dirty and shabby would really do with a facelift.Would be good with an online class booking system. After a few weeks of this i started to get upset. The list of kit faults is long much of which needs either a battery ,spanner or Allen key However management dont seem too concerned about walking around and sorting it outWeb sight is not up to date and the terms and conditions are un obtainable, gym location list is wrong Ipswich is not even listed and thats a just a 30 second input job, Trugym Gateshead Plenty of equipment and never have to wait to get on a machine. Save your money, go elsewhere. The gym had closed down suddenly in November 2021 and hasn't provided a refund. However the classes was so poor that after a number of weeks I decided to complain about the class as well as another issue (cant discuss here due to a continuing legal case). Poor poor POOR.So unhappy I've been unfairly charged for 3 months membership when I haven't been since maybe Feb, if AT ALL this year (it's now October). I was asked if Id like to suspend or cancel my membership. Joke of a place. I'm nearly 50 and I feel totally comfortable there as there is a mix of all ages and fitness levels using the gym. Very clean with a good atmosphere and equiptment maintained to high levels. Needs upgrading but brilliant staffThe gym equipment needs upgrading and steam sauna not in use for long time therefore it needs attention.Ewelina member of staff brilliant friendly helpful ,knowledgeable.She made me feel very comfortable.She should definitely be promoted as she got the right attitude for the job. Having moved from another club where I paid more than double the price and much later opening times and had to give 3 months notice to leave - although there was a pool - thought Id try. Other centers couldnt help and ahead Office have ignored my emails and email forwarded from managers at other centres. However, I want to note a couple of points.1) On a Saturday morning at 9.00am, the aerobics studio is too hot. Very clean with a good atmosphere and equiptment maintained to high levels. It's a public swimming baths not a gym. We also ensure all reviews are published without moderation. Stockton branch- good value and friendly staff but the steam room has been out of order for weeks and no sign of it getting fixed. Literally just paid for a day pass as the website said they were still open at stevenage. Anyone can write a Trustpilot review. Here are 8 tips for writing great reviews. Head office failed to respond to emails! I appreciate that it is a budget gym and the range of equipment is adequate. This happened on several occasions making me again not really want to use the pool and steam room. Very convenient opening at 5 a.m. and surprised how nice the changing rooms are. Probably because I sent it in so long ago and it shows their processing times are embarrassing. False advertising! How many stars would you give TruGym? Please consider an 11pm closing time in line with Monday-Friday or a 24/7 access with swipe cards for members. Suggested companies are based on peoples browsing tendencies. Here are some useful contact details for the head office and director Mr Parmjit (Parm) Singh: Customer Services (direct debit):c.service@harlandsgroup.co.uk, Parmjit Singh: trugym.parm@gmail.com / parm@trugym.co.uk, Facebook Community: https://www.facebook.com/trugymfail, Your email address will not be published. A positive and social environment to train and meet people. ?TruGym this is unlawful and action is being taken. How many stars would you give TruGym? If payments were made by credit card or by debit card within the last 3 months your bank should be able to help. The gym had closed down suddenly in November 2021 and hasn't provided a refund. This suggests to me that they know they are not up to date. I went home and promptly sent another email to the address he gave me with all my details as an attachment, which promptly bounced back. Overall it is an great experience for me and many other working women who can still work out regardless of their busy schedules. I paid for a year membership and at that point had several months left. Waste of money. BUILD A PERFECT RESUME. The response by the manager was delayed and unprofessional. Good day, I have just renewed my contract after 15 months. Your experience matters. beyond me , they have sullied their name. !What a disgrace.
11 Ways to Deliver Excellent Customer Service | Indeed.com Staff ensure that this is respected and will always ensure that they take in to consideration members wishes. The atmosphere in the gym has probably been the best part of going there as it motivated and helped you stay focused when you get there. Maybe they could squeeze in another floor mat area near the gym balls. Your experience matters. All rights reserved. From my experience and many others on the web they dont respond. I have been trying to contact them for a refund for months and have been completely ignored. Absolutely the poorest new customer relationships ever!! The lockers are hardly ever working and even after paying quite a bit we are told to bring in our own padlocks for the locker. Try to greet customers with a smile and always be courteous and respectful. 14 Customer Service Resume Examples for 2023. Completely recommend this gym for any women that are looking for a great gym for good value for money. I am very disappointed that you have emailed me as a new member. The changing rooms are always clean and the same for the showers! They are now pursuing me for 234 claiming I never cancelled. It wasnt until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had Permanently Closed. Head office failed to respond to emails! I DO NOT RECOMMEND. We use dedicated people and clever technology to safeguard our platform. How many stars would you give TruGym? Dreadful management of memberships Id avoid this company and invest elsewhere! Hi there,Ive only been a member for just over a week but Ive already had problems with the small amount of weight plates upstairs,even during off peak times Ive found it challenging to find a matching pair.I can see having move plates would be beneficial to a lot of tru gym members.thanks. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Plus side, plenty of cardio equipment. The number for the centre was not being answered, neither were emails. DISGUSTING!! Absolutely shocking customer service. It does seem that there are other members who have also not been refunded. Join the 271 people who've already contributed. How many stars would you give TruGym? Not a problem there are always teething problems. All that would have been nice is a little timely correspondence to let me know what was happening and what I would be expected to pay etc etc. If you want to swim, join the KAL club in Huddersfield, an all-around much nicer experience! Other that that-a good gym. Companies can ask for reviews via automatic invitations.
TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 13 of 13 TruGym Reviews | Read Customer Service Reviews of trugym.co.uk Went there this afternoon and there was signing stating the gym was forced to close. False advertising! Also more weight clamps are needed as there aren't enough for the machines and free weights. Your experience matters. No contract options, student memberships, corporate offers, or pay for the year up front.
TruGym Knowingly Breaks the Law Under the Consumer Rights Act If you buy goods that are faulty or pay for a service that isn't fulfilled you are entitled to a refund. Joined the gym, but after a few visits I realised that it wasn't as good as I had hoped, the kit was very worn and in some cases bits were missing, the staff were ok, the atmosphere wasn't as good as some other Gyms I had been to. Your experience matters. The payments should always come out on the same date each month, unless that date falls on a weekend in which case it will come out on the Friday before.
TruGym Reviews | Read Customer Service Reviews of trugym.co.uk - Trustpilot Voice your opinion today and hear what 263 customers have already said. | Read 41-60 Reviews out of 241 Very convenient opening at 5 a.m. and surprised how nice the changing rooms are. Not a warning or any sort of notification, but then as the sign on the door says of the now closed club, the staff were unaware as well.Hopefully cancelled direct debit in time. This gym offers friendly staff with excellent personal trainers. Anybody who is looking to join a cheap gym AVOID TRUGYM.I have been a member of this gym for about 5 years and rarely used it as I train elsewhere mostly. Was told by receptionist I could only had a brief tour and if I wanted to try out any equipment I would have to pay for a day pass 16. If this has not happened, then please email headoffice@trugym.co.uk with your name, club and a brief explanation, together with evidence of the transaction dates being different. Was mis-sold a deal by staff which they say is my own fault for believing what a representative said to me. The gym gets well overcrowded, especially in the free weights area where training equipment is placed too close to each other that could easily lead to accidents. !Poor service. Poorly managed, as I hardly see any staff attending to stray weights left behind by users or instructing users to put their weights back after use. If payments were made by credit card or by debit card within the last 3 months your bank should be able to help. The TruGym in Uxbridge closed without warning and we're still taking payments AND bookings. Your experience matters. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Sticking dirty equipment, staff either disappear to back room for long periods of time or sit chatting to each other. Published on: January 2, 2023. Generally excellent facilties and equipment though can be a bit busy at times.
TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 3 of 13 Find out how we combat fake reviews. I choose at this time to cancel our memberships and truGym continued to take money from my account. TruGym is filled with good equipment and friendly staff. The staff are friendly and the gym is very tidy. Awful!!! Great equipment and when broken is fixed quickly. Worst customer service ever have not had one reply to my messages or calls!! I've had an amazing time going to this gym. We also ensure all reviews are published without moderation. Same story as everyone else, closed gym without warning and still waiting a refund, which I assume Ill never get. We use cookies to ensure that we give you the best experience on our website. I tried to cancel my prepaid membership within my cooling off period, but they were having none of it. Top gym with great facilities and friendly staff that are always willing to provide support and advice. Staff come across rude and unapproachable. Unfortunately, altough I think the Gym itself is ok, I would advise everyone to avoid signing up with them due to their payment company. Please look at the clientele, they aren't an average age of 18, I am 62 my friend is 72 and we have a lot of people in that age group. PREMIUM EQUIPMENT Submit an enquiry or refer a friend to truGym today! Amazing range of equipment - Ive never seen such an impressive collection of muscles which I found inspiring and people seem to just get on with their workouts no swearing or bad behaviour. The Stockton site seems to be run on a shoestring. Companies can ask for reviews via automatic invitations. Told the main desk I was receiving a poor service from my current gym and would like to try out the Thorpe bay facilitys for an hour to see if I liked it. I have returned to the gym since the classes started up again, I am happy with the distancing and cleanliness however the standards of the classes are poor, normally they are run by independent trainers but in the move to save money they are run by existing staff. On Wednesday I was shocked to discover it had closed down the day before and all the staff had lost their jobs. It goes against our guidelines to offer incentives for reviews. Joined for a month at the Keighley branch in August 2013. Incompetent, uncaring staff with zero customer service skills, and a VERY convoluted way of paying and refunding..seriously considering court action now. They offer classes which I have found very useful for my weight loss. The law is too good for TruGym though who just ignore refunds after blatant breaches of contract.My branch shut down down and I never received a membership refund. townhomes for rent in pg county. Jamie (Manager) advises staff to continue informing customers that your vehicles are safe while using premises, due to the gym car park being protected with CCTV cameras. It's warm, and usually quiet and has dimmed mood lightingThe steam room and jacuzzi are great too but I rarely use them. Join the 271 people who've already contributed. (Hairdryers available, body wash in the showers, 1 lockers that you get back, a private changing room and a disabled changing room) The gym has plenty of equipment and staff are always available, friendly and helpful. Absolutely shocking customer service. For businesses Categories Blog. Already too busy at peak times and recruiting for new members at local university.AC is not good enough during Summer months. We use dedicated people and clever technology to safeguard our platform. and when I talked to Harlands and the branch, was treated with a rude, defensive manner. Apparently it broke down three years ago and has not been fixed. a nice open plan gym. Ive been at this gym for nearly 2 years.
TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 4 of 12 All of the members that I have encountered at the gym were very supportive and helpful. The room upstairs has old rusty floorboards and a disgusting air con system that is black covered in dust and dirt. | Read 61-80 Reviews out of 267 This company (Harlands) has been on watchdog for their immoral, and illegal practice, but they still try and extort money they are not entitled to by intimidation. The air conditioning does not cool sufficiently for the Body Pump class, making it very uncomfortable.2) I missed a Tru Combat Thursday class once a few weeks ago and got an email reminding me to cancel the class if I could not attend. Join the 261 people who've already contributed. Induction was short and sweet, still not overly sure what to do on most things but dont worry all I need to do is 'look at the pictures'
Have to say though the gym is lovely, with a wide range of equipment. How many stars would you give TruGym? Lovely facilities, long opening hours, relaxing pool area, plenty of gym equipment, reasonable rates, and clean. | Read 241-259 Reviews out of 259. The male showers, out of twelve showers only two have hot water.The floor in the studio has so much tape on it marking out areas that are not to be walked on.The staff (what there is of them) are lovely and try to be helpful.It is very difficult to contact head office all correspondence goes directly to the local staff. Totally disgusted with the service offered with no thought or effort of building a customer relationship. This review is on the company and not the local gym. Highly recommended. Any attempt to contact head office is ignored.
TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 13 of 13 I paid for a year membership and at that point had several months left. WARNING Do not go to this gymThis gym has cameras ladies who attend this gym A warning to let you know that there are cameras all over the gymWhich are watched 24/7 by men and women while you are exercising from there phone app and office I have witnessed Maintenance men go in to the office were the screen of the cameras are They can watch you while you are uncovered Especially those ladies who cover there bodies and wear abayas and niqabs Disgrace-full Kirsty is useless she wont help you shes never fore fills her role as a manager As shes never there We wasnt even told there will be cameras As a customer you have a right to know there will be cameras LADIES CANCEL YOUR MEMBERSHIPS. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Your email address will not be published. Find out how we combat fake reviews. Your experience matters. Your experience matters. And parking right outside that's free!! Been coming here for many years and have always found the staff very pleasant and welcoming.
TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 6 of 14 The classes are great, but tend to be morning or tea/time evening, and not much early afternoon when I'm free.Overall I'm very happy with trugym!
TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 2 of 14 TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 2 of 14 I choose at this time to cancel our memberships and truGym continued to take money from my account. | Read 81-100 Reviews out of 264 Les Mills instructors are required to complete updated training twice a year to remain accredited. If you are looking for fluffy towels and a 5 star experience this is not your place. Management is awful only good thing about trugym . They charge you 20 every time you miss a payment and you cant cancel it you have to pay the full contract. I cancelled my membership 2 months ago due to not using the Gym but their agents, Harlands, attempted to continue taking payments and send very aggressive letters by email demanding payment plus large add-on charges. Same as below - Trugym Bromley closed and didnt refund the lost membership. Staff are mostly friendly and it's well worth a visit. It goes against our guidelines to offer incentives for reviews. I am a paying customer at the Thorpe-Bay branch and asked if my wife could try out the gym as she was interested, they said no we can only show you around. It goes against our guidelines to offer incentives for reviews. 1/pool too cold to use from me joining in November to February. Staff beyond rude ! Here are 8 tips for writing great reviews. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk Fitness & Weight Lifting Fitness Center TruGym TruGym Reviews 272 Poor 2.0 VERIFIED COMPANY trugym.co.uk Visit this website Write a review 12% 8% 1-star 34% Filter Sort: Most relevant Waleed 1 review GB 19 hours ago Huddersfield gym- horrible service Join the 269 people who've already contributed.
TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 5 of 14 The gym itself , there is a broken window that has been broken for months and still not fixed the equipment has been there before the company took over which is about 6 years so machines are more than 10 years old . Otherwise I would give it a five star rating. The gym has alwaysbeen very untidy, with buckets everywhere to catch leaks from the ceiling, and the pool has alwaysfelt like a iceplunge bath, we actually couldn'tuse the pool from October last year until this month as it was so cold and all the staff ever said was "the boilers broke" yet the jacuzzi was warm, when i asked them to explain how this was possible, i just got looked at like i was from a different planet. I then get an email in May saying I would be charged 14 per month. All exercise bikes not working, along with many treadmills and crosstrainers out of order for weeks. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. One good search would have warned me but I was dazzled by the google and facebook reviews. Again, please accept our apologies and we hope to get this rectified as quickly as possible.Thanks, The truGym Team. On their website and on the front door of the place it said that membership fees would be refunded pro-rota within 7-10 days. Anyway, the gym dirty, the showers smell sickening, the cleaners are rude AF and the machines are broken. I'd be in two minds about renewing my membership next year. It was a great gym to start off my journey on becoming the best version of my self.