Without capacity planning, an IT service provider can either spend excess costs for the realistic business requirements or fall short on … For Your Annual Surveillance we use a selection of advanced assessment technics to minimize the need for a regular visit to your office.

This chapter considers how capacity can be provided, adjusted and managed in order to satisfy the demand of the consumer and meet the objectives of the operation as efficiently as possible. Capacity management is the process of planning the resources required to meet business demands. To achieve this service-orientated approach to Capacity Management, service data should be stored within the Capacity Management Database. For example the maximum recommended level of utilisation on a CPU could be 80%, or the utilisation of a shared Ethernet.Also components have various physical limitations beyond which greater connectivity or use is impossible. However care must be exercised when setting thresholds, because many thresholds are dependent on the work being run on the particular component.The Capacity Management process requires financial data. When the threshold is reached, there is still an opportunity to take corrective action before the.Often it is more difficult to get the data on the current business volumes as required by the Business Capacity Management sub-process. However even one year later the average daily utilisation of each component, or service transaction throughput rate and average response times may be required.So in the collection of the utilisation data, there need to be facilities to enable data to be consolidated or refined, so that data can be deleted as it becomes out-of-date.The utilisation data needs to be recorded for each component and service, and examples of utilisation data are shown in Table 6.1.Capacity Management stores data that is relevant to the IT systems, services and the Customers.

1). transactions. Different technical domains may carry out a majority of the day to day duties, but capacity management still has the overall responsibility.The capacity management process should cover the operational and development environment which includes the hardware, networking equipment, peripherals, software and human resources. Inc.ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited,PRINCE2® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited,PRINCE2 Agile® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited,AgileSHIFT® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited,The Swirl logoTM is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. However if this is an external Internet service, the process is much more complex because of the sheer number of different organisations and technologies involved.The data collected from the monitoring should be analysed to identify trends from which the normal utilisation and service level, or baseline, can be established. or 'Can the proposed.The objective of this activity is to introduce to the live operation service, any Changes that have been identified by the monitoring, analysis and tuning activities.The implementation of any Changes arising from these activities must be undertaken through a strict, formal.It is important that further monitoring takes place, so that the effects of A 1 & 2 B 1 & 3 C 3 & 4 D 2 & 4. It is necessary to understand fully the requirements of the '.Application sizing has a finite life-span. activities, with the data that is generated being stored in the.It is important that the utilisation of each resource and service is monitored on an on-going basis to ensure the optimum use of the hardware and software resources, that all agreed service levels can be achieved, and that business volumes are as expected.The monitors should be specific to particular operating systems, hardware configurations, applications, etc.