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\n<\/p><\/div>"}. Our industry firsts include the introduction of the first ticketing application, the first interactive seat mapping tool and being the first ticketing company with stadium naming rights in 2013. Founded in 2,000 and with presence in over 40 Looking for More Built In Book Excerpts?My Secret to the Success of Amazon? eBay Invites Shoppers to Fill Their Carts with Color at First Virtual Block Party, eBay Connect Pushes Developers to Innovate. Buy sports, concert and theater tickets on StubHub! Choose Possibility: Take Risks and Thrive (Even When You Fail). The Stubbers (our name for StubHub employees) I met shared my values, and all shared a passion for live music and sports. eBay Files Supreme Court Amicus Brief on Internet Sales Tax, eBay and Natural Resources Defense Council Collaborate for Earth Month. We did the best we could, offering a combination of 120 percent credits on the site toward future purchases and cash refunds in certain states, and trying to communicate transparently. Thanks to all authors for creating a page that has been read 52,013 times. Being OK With Spectacular Failure. Call 1-866-788-2482 to speak to a customer service representative from StubHub. This was not just bigit was unprecedented. We are thrilled to open our flagship store in the heart of New York City to further serve our fans and inspire them to experience the world through incredible live events, said Glenn Feinberg, Head of Flagship Operations at StubHub. She also founded Joyus, the first video commerce marketplace online, was CEO of Polyvore, the leading fashion and lifestyle platform and was previously the Founder & SVP of business development at leading fintech platform Yodlee. Stubhub serves customers worldwide. Terms of the deal are not being disclosed. The ticket service changed its refunds policy just as the COVID-19 pandemic was picking the most efficient ways to contact StubHub to file complaints, ask for your money back, or get help with an issue youre having. For more information on StubHub, visit StubHub.com or follow @StubHub on Twitter, Facebook and Instagram or YouTube.com/StubHub. StubHub will refund your money if your event is canceled or they made a mistake, but they wont refund your money otherwise, unfortunately. This article has been viewed 52,013 times. Although I couldnt have predicted the pandemic and its implications for StubHub, and the decisions at the end were excruciating to make, I look back on my time as StubHubs president as a success in terms of my ability to deliver outcomes and have impact. Level up your tech skills and stay ahead of the curve, A comprehensive look at the most efficient ways to resolve an issue with StubHub. I was now even more convinced of this strategy, and lobbied eBays CEO to allow us to acquire other ticketing companies so that we could compete more effectively against our main rival, Ticketmaster/ LiveNation. Find contact information here. StubHub closes offices in San Francisco and Shanghai StubHub Change is still afoot. form" and let us know how we can help you. In this regard I was right; but major unforeseen risks would also unfold on my journey. By using our site, you agree to our. StubHub did end up achieving industry consolidation during my tenure, but not in the way I envisioned. The below posting was originally published on May 24th, 2016: San Jose, California eBay Inc. (NASDAQ: EBAY) today announced an agreement to acquire Ticketbis, an international ticket marketplace with a presence in 47 countries. Our business partners include more than 130 properties in MLB, NBA, NHL, MLS and NCAA, plus AEG, AXS and Spectra Ticketing & Fan Engagement. As disappointed as I was that we couldnt make Joyus a large success, I felt optimistic about my prospects, thanks to my overall track record as an effective and resilient executive, entrepreneur, investor and board member. How do I get my tickets back if they didn't sell? Together, the StubHub and Ticketbis marketplaces represent tremendous value and opportunity for fans around the world to experience the events they love, whenever and wherever they are. Offering a superior fan experience at its core, StubHub reinvented the ticket resale market in 2000 and continues to lead it through innovation. customersupportuk@stubhub.co.uk. WebHow To Contact StubHub Corporate Office Headquarters. It provides services for buyers and sellers of tickets for sports, concerts, theater, and other live entertainment events. Thanks for your message we aim to get back to you within 24 hours. Ticketbis is one of the first to successfully export the American-born business model to the regions of Southern Europe, Latin America and Asia. Cons During March and April of 2020, our leadership team and I rapidly restructured multiple parts of StubHub and its operations. StubHub The implications for my own role at StubHub were uncertain. Eric McClure is an editing fellow at wikiHow where he has been editing, researching, and creating content since 2019. We would be the company acquired, not the ones doing the acquiring. In 2018 and 2019, eBay faced mounting pressure from shareholders. WebIndustry: Ticket sales office for sporting events, contract Printer Friendly View Address: 173 W Election Rd Draper, UT, 84020-9492 United States See other locations StubHub Corporate Office Headquarters The sale price was a record sum for eBay, making the deal a massive professional success for me and my team. Although we did our best to offer reasonable severance packages and other resources, there is no denying the dislocation and pain people experienced. StubHub Phone, Email, Address, Customer Service Instead of a smooth and happy departure, I now had to scramble to keep the company going for an indeterminate period of time until the live entertainment sector managed to recover. How do I ask Stub Hub to list an event for which I have tickets? ", The acquisition of Ticketbis will enable us to significantly scale StubHub's international footprint," said Devin Wenig, President and CEO of eBay Inc. "eBay's global presence will help StubHub acquire new customers as it expands into markets outside of the U.S. Search through past posts using the search bar at the top of the forum page. From media and technology to finance and real estate, leagues and teams across the globe have matured into far more than just back page entertainment. How to Contact StubHub: Customer Service for Buyers and Sellers The store also includes other customer experience enhancements such as a photo booth and ticket kiosks where fans can find upcoming events around New York City and anywhere else around the world. By signing up, you acknowledge and accept our privacy policy and consent to receiving emails. WebStubHub uses 5 email formats: 1. first_initial last@stubhub.com (88.9%). WebStubhub Corporate is the exclusive B2B division of Stubhub, an eBay company and the worlds largest ticket marketplace. eBay Inc. (NASDAQ: EBAY) is a global commerce leader including the Marketplace, StubHub and Classifieds platforms. Restrictions apply. Whether online, mobile or in person, StubHub is dedicated to connecting fans to the artists, athletes and performers they love. As difficult as these changes were, we managed to set up a stable but much smaller base of operations that would allow us to endure the live events industrys indefinite stoppage. If your tickets didn't sell, turn the listing off and the tickets should reappear in your wallet. San Francisco, CA 94105 USA. Sukhinder Singh Cassidy will become the president of StubHub, a division of eBay Inc., starting May 2. We connect fans with their favorite teams, shows and artists and introduce them to the ones they'll love next. She sits on the board of directors of Urban Outfitters and will remain Chairman of theBoardlist. Among our most difficult decisions was the need to let go roughly two-thirds of our U.S. business employees given our steep decline in business volume. eBay Inc. (NASDAQ: EBAY) is a global commerce leader including the Marketplace, StubHub and Classifieds platforms. contact StubHub At StubHub, our mission is simple: help fans find fun. Todays news builds on StubHubs history of innovation and strong tradition of firsts, which include forging the first ticket guarantee that covered both buyers and sellers in 2006; launching the industrys first ticketing app on iOS devices in 2010; being the first ticketing company with stadium naming rights in 2013; and now, becoming an international ticketing leader by adding the Ticketbis business to its offerings. Viagogos CEO would want to run the combined company, leaving me out of the top job and unable to realize the bigger ambitions Id had for the company. The acquisition of Ticketbis is StubHubs latest geographic expansion, preceded by the launches in Mexico in May 2016, Germany in September 2015 and the UK in March 2012. StubHub doesn't operate in Singapore, so you'll have to place an international call to call the US customer service number (which is the only customer service number) and ask for help. The transaction, subject to customary closing conditions, is expected to close in mid-2016. StubHub Email Email Address. Within a seven-day span, StubHub went from handling more than a billion dollars in ticket sales in any given quarter to almost nothing. Enter a name to find & verify an email >>> Rocketreach finds email, phone & social media for 450M+ professionals. Within a seven-day span, StubHub went from handling more than a billion dollars in ticket sales in any given quarter to almost nothing. Founder oftheBoardlist, former president ofStubHub, and author ofChoose Possibility: Take Risks and Thrive (Even When You Fail). This article was co-authored by wikiHow staff writer, Eric McClure. If you buy through links on our site, we may earn a commission. Call 1-866-788-2482. Singh Cassidy brings decades of leadership and technology experience as a founder and CEO spanning ecommerce, digital content and business development. The below posting was originally published on May 24th, 2016: San Jose, California eBay Inc. (NASDAQ: EBAY) today announced an agreement to acquire Ticketbis, an international ticket marketplace with a presence in 47 countries. We use cookies to make wikiHow great. This press release contains forward-looking statements relating to, among other things, the future performance of eBay Inc. and its consolidated subsidiaries. StubHub On March 13, precisely one month after our companys sale, Covid-19 dealt the U.S. entertainment industry a body blow. With this acquisition, eBay Inc.s StubHub business grows its presence across Latin America and Europe and expands into Asia Pacific, becoming the global ticket marketplace leader, as measured by volume of transactions and international reach. Alternatively, you can send us an email at Find startup jobs, tech news and events. Web199 Fremont Street San Francisco, CA 94105 https://www.stubhub.com/ Phone Contacts Main: (415) 222-8400 Customer Service: (866) 788-2482 Customer support is available To subscribe, click on the button below and copy the URL into an RSS reader. By signing up you are agreeing to receive emails according to our privacy policy. For More information on partnership opportunities with StubHub, contact partnerships@stubhub.com. I was prepared to take on this type of corporate risk, which would directly impact my own ability to succeed in the job, although I took care to include protections in case of a company merger or acquisition when negotiating my employment contract. 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WebStubHub's corporate address is: 199 Fremont Street, Floor 4 San Francisco, CA 94105 StubHub's corporate address is: 360 Third Street, Suite 400 San Francisco, CA 94107 Welcome to StubHub Support Sukhinder Singh Cassidy will become the president of StubHub, a division of eBay Inc., starting May 2. Collectively, we connect millions of buyers and sellers around the world, empowering people and creating opportunity through Connected Commerce. Arnaud Collin Global Head of Marketing. You can find more information about risks, uncertainties and other factors that could affect our operating results in our most recent Annual Report on Form10-K and subsequent quarterly reports on Form10-Q, copies of which may be obtained by visiting eBays Investor Relations website at https://investors.ebayinc.com or the SEC's website at www.sec.gov. Buy Sukhinders Book! My Secret to the Success of Amazon? Throughout North America, the United Kingdom and Germany, StubHub provides the total end-to-end event going experience. StubHub WebStubhub, Inc. operates as an entertainment ticket agency. The flagship is located at 1412 Broadway on the corner of Broadway and 39th St in Manhattan.