It also covers how Brightstar makes the Personal Information it holds available to you for access and correction by you in the event that such information is inaccurate or incomplete.Brightstar may collect the following types of information: the customer’s name, email address, mail address, user name and password and any faxes or mail sent to us and the IMEI numbers of any mobile device used in any transaction with Brightstar, and other information that clients may provide in their course of communication with Brightstar.Information can sometimes include identification information to comply with relevant second hand trading legislation and your rights or title to sell goods to Brightstar in addition to financial information pertaining to the financial processing of a transaction.We may also use 'cookies' which will collect information about you such as your IP address and how you have used our website - this is discussed further below (see 2.7 below).This policy has been drafted having regard to Brightstar's obligations under the Privacy Act 1988 (including the National Privacy Principles) as that Act or those principles may be updated from time to time (the Privacy Act).If you require further information regarding Brightstar's Privacy Policy, you can contact our Privacy Officer on:Note that terms that are capitalised (the first letter of each word is a capital) are defined in the Glossary at the end of this Policy.This information collected by using a cookie is sometimes called “clickstream.” We use this information to understand how our users navigate our websites, and to determine common traffic patterns, including what site the user came from. Of course and in the event the inspected value of your device is different than the original quoted value , you can choose to reject the inspected value, and the device will be returned to you, free of charge.I received an email saying that my Apple Store Gift Card was issued, but I haven’t received it. Any and all transactions are solely the responsibility of Brightstar and Customer. By completing the Nominated Agent section in the Brightstar Application Form you irrevocably authorise Brightstar to direct the payment in respect of the Devices to the nominated agent via electronic funds transfer to the Nominated Bank Account. You may cancel in respect of all of the affected Products. You will receive a notification of this adjustment along with details about why the value is different with an opportunity to accept or reject the revised value within a specified timeframe. If the device is registered incorrectly as 'Lost & Stolen’ then please contact our Customer Support Centre at 1800 331 033 Mon - Fri 9:00 - 17:00 AEST or email us at AU.AppleTradeIn@brightstar.com where will advise you of what you can do to remove the device from the register. You will receive instant credit, but you must purchase a new device at that time.Once your eligible device has been received and assessed, you will receive an Apple Store Gift Card equal to the amount of the trade-in value via e-mail within 3-5 business days. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Site.We do not guarantee that our Site will be secure or free from bugs or viruses. In the event that there is insufficient proof of ownership, the Device may be returned to you, or to the relevant authorities.Brightstar will pay you the applicable price in accordance with clause 3.All financial amounts set forth in this Agreement, a Brightstar Application Form or a Brightstar Assessment Report are in Australian Dollars and are exclusive of any and all applicable taxes (including GST), unless stated otherwise.You must collate and send your Devices to Brightstar in a timely manner so that they are collected by Brightstar no later than such date (as specified in the Brightstar Application Form). Is there a cost for sending it back to me?Brightstar pays for the shipping from your Australian address to our Brightstar facility.

We would like to show you a description here but the site won’t allow us. By submitting the Brightstar Application Form you represent and warrant that you are the true and rightful owner of, and have good title to, the Devices and as such, you confirm that you are legally authorised to sell or dispose of the Devices at your own discretion.You represent and warrant that you have obtained and will continue to maintain at all times all licences (including any relevant second hand trading licences), authorisations, accreditations and consents which are necessary for you to perform your obligations under this Agreement.You represent and warrant that you are legally capable of entering into a binding agreement.You are responsible for cancelling any network contract linked to each Device. You do not have to buy a new device to participate in this on-line program, however you will be compensated for the trade in value via an Apple Store Gift Card, which will be sent to you electronically.You are welcome to trade-in your eligible device through any Apple Retail store. Your personal contact details Device accessories that are mailed in will NOT be returned to you.The quoted value is valid for 14 days and we encourage you to send the device to us within this timeframe to get the maximum value possible.