You cannot refuse to cancel a delayed order and must issue a refund within 7 days of a request. The lady on the phone was friendly and sounded helpful. 6.

I ordered a Human Anatomy & Physiology Book. The exact book I need was found only on this website, I looked for it in different places, but didn't find. Customer Service. Look at these reviews, how does Chegg even exist. Plus, apparently you need to give it 2 weeks for Chegg to receive your books after shipping them back so combined, that pushes past the 21 day return policy. They sent a book is terrible condition once, then a replacement book for the one in terrible condition, and that one was in worse condition! We are seeking a Remote Customer Success & Experience intern (Unpaid) to join our team! it’s a scam, and the makers are thieves.

You can call Chegg at (855) 581-9873 toll free number, write an email, fill out a contact form on their website www.chegg.com, or write a letter to Chegg Inc, 3990 Freedom Circle, Santa Clara, California, 95054, United States. If you think this information is inaccurate or know of other ways to contact Chegg please let us know so we can share with other customers. AND GUESS WHAT. You will be responsible for maintaining and implementing a positive customer experience and ensuring we are delivering value while sustaining business growth and scalability. On hold for over an hour and no one even picked up the phone! The CHEGG website keep shows that they have a system error so I couldn't cancel the account! You can help.

Just like every one else is saying order from amazon prime!

Payment security isn't secure. I was not allowed to even cancel my service until that time. In total, Chegg has 1 phone number. All rights reserved. COM, Totally agree, how do you cancel that stupid thing cuz theysay to call or chat and none answered me.

Hello, I'll just order well in advance next time.

Recently the Q/A under their study service has be utterly useless. Get insight on Chegg real problems. I will be getting my money back. In total, there are 5 ways to get in touch with them. Market Research Analysts And Marketing Specialists, Business Administration Management And Operations. The 'account info' page says that I have no current subscriptions & no card info saved, yet I'm still getting charged. But you delete MY tweet! I asked for some reasonable explanation, but what they said made absolutely no sense. She then told me I’d receive a notification if my order is canceled or not in the next 24 hours; 24 hours passed and I didn’t hear a thing. Just wait on the line for the next student advocate.

Now they have the gall to use covid as an excuse for the business they've been practicing for years, according to thousands of 1 star reviews. In all honesty, Chegg you are doing a horrible job with this: I am currently a postdoc in Mathematics, so I have a PhD in Mathematics in particular, I thought multiple analysis classes in the past, and have tutored students in analysis as well. They use stolen credit card numbers and do 0 verification upon asking for payment methods it seems. Called and was out on hold for... as of this second... 1 hour 36 minutes and 11 seconds. Clearly they processed this as a rental. Customer service sucks. What do you consider to be your greatest achievement? I also DM them my email address so they can get in contact with me (this is what they were instructing people to do) and still no response.

// Advice, Cover Letters, etc. No refund. Gesture is an Equal Employment Opportunity employer and values diversity.

i began getting frustrated, considering that i needed to create an entire account for a website i would only use once. Terrible. I contacted them and said they made a stupid mistake. It just says “shipment is processing”. Restrictions account, No human, Just sucks, Worst company, Not reliable, Chegg is ranked 143 out of 875 in Education category. 3. No paid reviews. 1.This has been a frustrating and time consuming process that has normally been efficient and easy with other companies.

Got a message that it would be a 49 minute wait. The chat rep says that are having a hard time locating the book in their warehouse. Please keep sharing your experiences so we can continue to improve this free resource. i advise you to keep your money.