Service financial management: This practice provides guidance on supporting the organization’s strategies and plans for service management by ensuring that the organization’s financial resources and investments are being used effectively. There are 3 technical management practices. Show Answer Hide Answer. It should also be the entry point and single point of contact for the service provider with all of its users. Incident management: This practice provides guidance to minimize the negative impact of incidents by restoring normal service operation as quickly as possible.

Each service is listed along with its current status and history.

The main descriptor in the Service Portfolio is the Service Design Package (SDP).

They may be proposed, or under development, This contains links to active services through their Service Design Package, Services in the process of being discontinued, before they are finally decommissioned, Of these three, only the Service Catalogue is visible to the customers and support team. A service is defined as a means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to manage specific costs and risks. ITIL is perfectly capable of working within agile environments and indeed bringing greater security to them. Knowledge Management: This practice provides guidance on maintaining and improving the effective, efficient, and convenient use of information and knowledge across the organization. ITIL Foundation V4 exam practice – Question98. Supplier management: This practice provides guidance to ensure that the organization’s suppliers and their performances are managed appropriately to support the seamless provision of quality products and services. ITIL Foundation V4 exam practice – Question101. Service Desk: This practice provides guidance to capture demand for incident resolution and service requests. ITIL is undergoing a shift this year. In reality it simply requires a thorough and holistic approach. An ITIL Service Catalogue is a database or a structured document with information about all live IT services including the ones which are available for deployment. We are seeing a greater focus on business integration and closer alignment to Agile, Lean, DevOps and Cobit. Monitoring and Event Management: This practice provides guidance to systematically observe services and service components, and record and report selected changes of state identified as events. The Service Portfolio consists of three parts:[2], This contains references to services that are not yet live.

Continual improvement: This practice provides guidance on aligning the organization’s practices and services with changing business needs through the ongoing identification (all the improvement initiatives are registered in Continual Improvement Register) and improvement of services, service components, practices, or any element involved in the products and services. So, what’s the best approach? ITIL foundation certification is the baseline qualification for IT professionals. Service Desk Optimisation – A Good Place to Start. Did you understand it? The Service Portfolio is described in the ITIL books Service Strategy and Service Design. Correct Answer: C. Post navigation. All rights reserved. There are 14 general management practices defined in ITIL®v4. Toggle navigation. Portfolio management: This practice provides guidance on ensuring that the organization has the right mix of programmes, projects, products, and services to execute the organization’s strategy within its funding and resource constraints.

Relationship management: This practice provides guidance on establishing and nurturing the links between the organization and its stakeholders at strategic and tactical levels. ITIL Foundation V4 Exam Questions and Answers sample tests. Measurement and Reporting: This practice provides guidance on good decision-making and continual improvement by decreasing the levels of uncertainty. Optimisation of the service desk is about recognising and delivering the service needed in the most efficient way. Business analysis: This practice provides guidance to analyse a business or some element of it, define its associated needs, and recommend solutions to address these needs and/or solve a business problem, which must facilitate value creation for stakeholders. Empowering your staff with ITIL training is the first step in moving IT from being a purely administrative and back-end function to integrated business activity. It is therefore remarkable that only a small number of organisations have appointed Process Owners, despite ITIL being around since 1989. The ITIL v4 Foundation exam is a closed-book multiple-choice certification exam which contains 40 questions and must be completed within 60 minutes. Release management: This practice provides guidance to make new and changed services and features available for use.

Tags; Service Portfolio Management,ITIL perspective,Service Portfolio,Service Management,SPM,Service Catalogue . With the largest revamp in a long time, we’re moving from ITIL v3 to ITIL 4 in 2019/20. ITIL® v4 has 34 practices in total, and they are classified into three types as General management practices, Service management practices, and Technical management practices. Service validation and testing: This practice provides guidance to ensure that new or changed products and services meet defined requirements. Without this the customer, or service user, receives sub-par service. Capacity management C. Service portfolio management D. Service catalogue management. GENERAL MANAGEMENT PRACTICES. Organizational change management: This practice provides guidance on managing the human aspects of the changes. The Service Desk is the ‘Eyes and Ears’ of IT.